Are You Like Most People?

Are You Like Most People?

(A version of this post was originally published here on December 17, 2017.) Here is a little quiz for you: the phrase “seek first to understand, then to be understood” comes from which of the following? The LEAD 24/7 segment on high-impact listening. The...
The Three Ears of Great Listening

The Three Ears of Great Listening

A version of this post was first published here on July 15, 2018. Great listening is hard work. When done well, listening will yield huge dividends. If you are not fatigued after a period of focused listening, there’s a pretty good chance that you weren’t listening as...
I’m Listening

I’m Listening

Dr. Frasier Crane was the main character on the show Frasier. He played a psychiatrist who had his own radio show in the Pacific Northwest in Seattle, Washington. His radio show had a call-in format. People called in with their problems, and he dispensed advice. The...
Leadership Toolbox: Listening

Leadership Toolbox: Listening

Listening—so simple to understand, so hard to do. I’m talking about real listening—listening to understand—not being silent until it’s your turn to talk. This post is not about HOW to listen. (For that, go here or here). Today we’re going to focus on...
High Impact Listening

High Impact Listening

Tucked between the content on Living Systems and Leaning Into Healthy Conflict on the day we visit the jail is a segment in LEAD 365 called High Impact Listening. It is sandwiched between those two topics for good reasons. Here’s one of those reasons: Great listening...