Alternative Title: How a Lowly Brake Operator Changed Corporate Policy in One Conversation My father spent the last 10 years or so of his career working at a metal-press company in the Kalamazoo area. He was responsible for training new employees how to use the...

In the last post in this series we explored how to apply the leadership tool of listening. This week, we're focusing on feedback and the results you can get when you use this tool wisely. Once again, this post isn't about HOW to give feedback (for that, go here and...

Listening—so simple to understand, so hard to do. I'm talking about real listening—listening to understand—not being silent until it's your turn to talk. This post is not about HOW to listen. (For that, go here or here). Today we're going to focus on what you can...

All leaders, regardless of industry, position, education, or experience, have at least one thing in common: They all work with humans. In fact, leaders are humans themselves! And as frustrating as it can be, humans often behave in ways that don't make sense....

A man was inside his house during terrible rainstorm. The streets began to flood. Terrified, he prayed to God to rescue him. As he was praying, there was a knock at the door. It was his neighbor, offering him a ride to safety. The man was too afraid to move. He...